T.V. Narendran
Global CEO & Managing Director of Tata Steel Limited
Chief Guest
Biography
Mr. T. V. Narendran is the Global CEO & Managing Director of Tata Steel Limited one of the largest steel producer in the world. As the CEO & MD, he has overseen the organic and inorganic growth of Tata Steel over the last few years. This includes the Kalinganagar greenfield expansion and the acquisition of Bhushan steel and the steel business of Usha Martin. He has over 32 years of experience in the Mining and Metals industry.
As the CEO & MD, he has overseen the organic and inorganic growth of Tata Steel over the last few years. This includes the Kalinganagar greenfield expansion and the acquisition of Bhushan steel and the steel business of Usha Martin. He has over 32 years of experience in the Mining and Metals industry.
Mr. Narendran is currently on the Board of Tata Steel Limited. He is the Chairman of Tata Steel Europe, Tata Steel BSL Limited and Tata Steel Long Products Limited. He is also the Chairman of the Board of Governors of XLRI Jamshedpur. He is a member of the Executive Committee and the Board of the World Steel Association. He was the co-chair of the Mining & Metals Governors Council of the World Economic Forum from 2016 to 2018. He is the President of the Confederation of Indian Industry (CII), and the President of the Indian Institute of Metals.
Mr. Narendran was involved in the journey of Deming Prize for Tata Steel with a focus on creation of customer value and societal value as a means for creating corporate value. He gave a speech at International Conference of Quality in Tokyo in 2014 and encourages the executives to share their experiences at national and international conferences.
Mr. Narendran is a Mechanical Engineer from the National Institute of Technology (NIT) Trichy and did his MBA from the Indian Institute of Management (IIM) Calcutta. He is a recipient of Distinguished Alumnus Awards from both NIT Trichy and IIM Calcutta. He is a Chevening Scholar and has also attended the Advanced Management Program in CEDEP-INSEAD, Fontainebleau, France.
Nandan Nilekani
Co-Founder and Chairman of Infosys Technologies Limited
Biography
Mr. Nandan Nilekani is the Co-Founder and Chairman of Infosys Technologies Limited. He was the Founding Chairman of the Unique Identification Authority of India (UIDAI) in the rank of a Cabinet Minister. Nandan has co-founded and is the Chairman of EkStep, a not-for-profit effort to create a learner centric, technology based platform to improve basic literacy and numeracy for millions of children.
Nilekani received his Bachelor’s degree from IIT, Bombay. Fortune Magazine conferred him with “Asia’s Businessman of the year 2003”. In 2005 he received the prestigious Joseph Schumpeter prize for innovative services in economy, economic sciences and politics .In 2006, he was awarded the Padma Bhushan. He was also named Businessman of the year by Forbes Asia. Time magazine listed him as one of the 100 most influential people in the world in 2006 & 2009. Foreign Policy magazine listed him as one of the Top 100 Global thinkers in 2010. He won The Economist Social & Economic Innovation Award for his leadership of India’s Unique Identification initiative (Aadhaar). In 2017, he received the Lifetime Achievement Award from E & Y. CNBC- TV 18 conferred India Business leader award for outstanding contributor to the Indian Economy-2017 and he also received the 22nd Nikkei Asia Prize for Economic & Business Innovation 2017. He has been inducted as International Honorary Member of the American Academy of Arts and Sciences in 2019.
Nandan Nilekani is the author of “Imagining India” and co- authored his second book with Viral Shah, “Rebooting India: Realizing a Billion Aspirations”.
Mr. Masahiro Sakane
Executive Advisor to Komatsu Ltd., and former President of Komatsu Ltd. Japan
Title: TQM & ESG are the foundation and ICT is the enabler for creating customer value and thereby maximizing corporate value.
Abstract
Komatsu Ltd. is a 100-year-old global company with annual revenue of 20 billion USD occupying No. 2 position by revenue in construction and mining equipment. Komatsu believes the role of the Leadership is to create customer value from limited corporate resources to achieve its goal of maximizing corporate value. This is realized on the foundation of ESG (Environment, Social, Governance) and TQM (Total Quality Management). This is called the Komatsu Way and followed in all their companies around the world. The business model is focused on DANTOTSU (Best of the Best) production, Dantotsu service and Dantotsu solutions for enhancing customer value. To achieve this goal Komatsu started using KOMTRAX (Komatsu Tracking System) from 1998 with effective application of Internet and Communication Technology (ICT) and IoT years before the term Industry 4.0 was coined. KOMTRAX is now rechristened as Komatsu Wireless Monitoring System and effectively used for offering ICT Solutions leading to Smart Construction as the ultimate in offering customer value.
Biography
Mr. Sakane is one of the most impactful Japanese business leaders over the last 2 decades. In 2009 Harvard Business Review ranked Mr. Sakane as No. 17 amongst top 100 CEOs of the world and number 1 from Japan. After becoming the President of Komatsu Ltd. in 2001 he guided the company to achieve a V shaped recovery by evolving company specific approach of TQM as ‘The Komatsu Way.”
Under his leadership Komatsu pioneered the use of ICT & IOT in business organizations in 1998 with the introduction of KOMTRAX (Komatsu Tracking System) on its equipment, well before the term Industry 4.0 was coined. In 2001 Mr. Sakane decided to equip KOMTRAX system as standard on all products as a means of improving customer value.
While running a large global company Mr. Sakane found time to play an active leadership role as Chairman of Japanese Society for Quality Control (JSQC) from 2011-2012 and as Chairman of Union of Japanese Scientists and Engineers (JUSE) from 2012 to 2019. Mr. Sakane has influenced many business leaders from Japan to come together to discuss, develop and implement TQM that is suitable for the rapidly changing world with focus on creating customer value and social value for creating a sustainable society. He has given over 530 lectures on TQM around the world.
Mr. Sakane not only aimed at strengthening product competitiveness through TQM but also practiced TQM to strengthen its corporate structure as its foundation.
Contribution to the Government and the society. 2010 Vice Chairman, Japan Federation of Economic Organizations (JFEO)
Mr. Sakane served as Vice Chairman of Keidanren (Japan Business Federation, JBF) from 2010 to 2019, and played important roles of representing committees of “Earthquake Reconstruction”, “Policy Verification”, “Environmental Safety”, “International Cooperation”, “Small Business Policy”. In particular, the Policy Verification Committee and the Earthquake Recovery Special Committee played very important tasks as key for JBF’s policy and support of Japan’s recovery. Mr. Sakane has played important roles as an adviser to the Government of Japan to the application of TQM approach to its Policy Making Process.
Mr. Sakane took office as a council member of Industry Competitiveness Committee, Japan Economic Revitalization Head, Cabinet Office (Chaired by Prime Minister Abe, consisting of Deputy Prime Minister, Minister for Economic Revitalization and seven other Ministers of State and 10 private experts) established in 2013, nominated by the Prime Minister only from Vice Chair of JBF. Prime Minister Abe attended every time and continued intensive discussion, and in June of the same year, the Cabinet adopted the “Japan reconstruction strategy – JAPAN is BACK”. During this time, Mr. Sakane actively stated his opinions and contributed greatly to the main direction of the reconstruction strategy.
Co-Chair, Government-Private Council for the 5th Africa Development Congress, Ministry of Foreign Affairs for development of industries that contribute to the sustainable growth of Africa.
2014 “Grand Cordon of the Order of the Rising Sun”, Decorated by the Emperor. In Japan ‘s decorating system, this is the highest level of decorations awarded only a few distinguished persons in a year. He was awarded to the great achievements for many years in the fields of economics, politics, and society. Very rare for a person from business community.
More specific details of Mr. Sakane’s profile are as follows.
- 1963 Graduated from Engineering School, Osaka City University
- 1963 Joined Komatsu
- 1989 Board Member of Komatsu
- 1990 President, Komatsu America Co. Ltd.
- 1994 Managing Director, Komatsu Co., Ltd.
- 1997 Managing Director, Corporate planning Office
- 1999 Executive Vice President, Komatsu,
- 2001 President and CEO of Komatsu
- 2007 Chairman of the Board, Komatsu,
- 2007, 2008 & 2009: Komatsu was ranked No. 1 in Nikkei Excellent Company ranking
- 2013 Executive Advisor to Komatsu
Dr. Noriaki Kano
Honorary Chairperson, Asian Network for Quality (ANQ)
Title: My personal experience of quality management in India since 1976 and the way forward.
Biography
Dr. Kano is best known for his contribution in development of “Attractive Quality Creation” popularly known as ‘Kano Model’ and widely used by manufacturing, service, and IT companies around the world for new product / service development. His other contributions are “Guide to TQM in Service Industries” (in English) and “Way to Breakthrough and Creation” (in Japanese)
Dr. Kano was invited for research, lecture, and consultation by domestic and overseas quality related organizations visiting over 80 countries. Dr. Kano is the most widely invited quality guru in the world. During such application research Dr. Kano has developed advanced tools for quality management and new application of current tools using latest methods of Information and communication Technologies (ICT)
Dr. Kano has the unique distinction for a quality guru to be a Board Director of Komatsu Ltd., a large multinational company from 2008 to 2014. Dr. Kano was also nominated as the Corporate Auditor of Sekisui Chemical Ltd. from 2003 to 2009. Dr. Kano has developed a unique perspective of Total Quality Management as a professor, consultant, and board director of business organization across multicultural societies across the world.
Dr. Kano started his voluntary contribution from 1964 as Lecturer in JUSE and subsequently many organizations in many countries. Dr. Kano played leadership role in Union of Japanese Scientists and Engineers (JUSE) as Board Director since 2000, Japanese Society for Quality Control (JSQC) as President from 2000 to 2002, Asian Network for Quality (ANQ) as Chairperson from 2002 to 2004, Deming Application Prize Committee as Chairman from 2004 to 2007, The Selection Committee of Deming Prize for Individuals as Chairman since 2011, and The Overseas Human Resources & Industry Development Association (AOTS) as Board Member from 2007 to 2012, and AOTS Executive Program for Quality Management as Dean since 2007. Besides many other committees.
For his contribution Dr. Kano has been recognized as Honorary Chairman of Asian Network for Quality (ANQ), Honorary Member of International Academy for Quality (IAQ), American Society for Quality (ASQ), Japanese Society for Quality Control (JSQC), Indian Society for Quality (ISQ) and twelve other societies.
There have been three awards instituted in the name of Eponymous Noriaki Kano as ANQ Ishikawa-Kano Award in 2010, Kano Quality Award Established by Technological Promotion Association (TPA, Thailand) in 2009 and Kano Excellence Medal by Hamdan Bin Mohammed University, UAE.
Dr. Kano has been awarded 9 international awards including the 4 highest quality awards in each region of Japan, America, Europe and India such as 1997 Deming Prize for Individuals, 2009 ASQ Distinguished Service Medal, 2016 EOQ Presidential Georges Borel Award for International Achievements and 2008 ISQ Dronacharya Award.
Sr. Mary Jean Ryan
President/CEO Emeritus of SSM Health, USA
Title: Service is more than a kindly act: it has the power to heal
Abstract
If you look in the dictionary, you will find multiple definitions and examples of the word “service”; all of them are well-known and well-used in everyday conversations. It may be work done for others as an occupation or business; it could be military service; a service for eight; and any kind of work done for pay. However, is it possible that the dictionary has missed something?
This presentation will approach the topic of “service” from the viewpoint that it is more than a kindly act, and that true service is something inherent in the human person that goes beyond a kindly act. From that viewpoint, this presentation will attempt to leave you with a distinctive, and, perhaps a very different impression of service as something that enhances every human interaction.
Utilizing examples, this presentation will demonstrate that an act of service, no matter how small or how large, has elegance, decency and dignity, and has the power to heal.
Biography
Sr. Mary Jean Ryan is the President/CEO Emeritus of SSM Health with Headquarters in St. Louis, Missouri. SSM is one of the largest Catholic health care systems in the U.S. with delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin. SSM includes 23 hospitals, 60 clinics, a pharmacy benefit company, an insurance plan, two nursing homes, comprehensive home care and hospice, and a technology company. These services are staffed by 11,000 physicians and nearly 39,000 employees.
In 2011, Sr. Mary Jean retired after 25 years as President/CEO of SSM Health Care. During her 25-year tenure, she emphasized three key themes: preservation of the earth’s resources; valuing ethnic and gender diversity; and commitment to Continuous Quality Improvement (CQI). That organizational commitment led to SSM becoming the first health care recipient of the Malcolm Baldrige National Quality Award, the Nation’s premier award for performance excellence and quality achievement. Sr. Mary Jean has been privileged to share SSM’s quality journey through presentations to many national and international organizations.
Sr. Mary Jean has received numerous honors, including the Distinguished Service Award (2010), the highest honor given by the Missouri Hospital Association; the Juran Medal from the American Society for Quality (ASQ); the C. Jackson Grayson Distinguished Quality Pioneer Medal (2009) from APQC; and the Award of Honor presented by the American Hospital Association. She was elected as an Academician to the International Academy for Quality (IAQ) in 2008, and served as it’s Chair from 2012 to 2014. In 2015, she was elected to the rank of Honorary Member of IAQ. In 2011, she received the Distinguished Service Award from ASQ and in 2015, she became the first woman in its 26-year history, to be elected as an Honorary Member of ASQ. Sr. Mary Jean has been named one of the 25 Most Influential Women in Business in St. Louis, and was named one of the most powerful people in Health Care by Modern Health Care Magazine for eight years. In 2014, the Baldrige Foundation named Sr. Mary Jean as the second recipient of the Harry S. Hertz Leadership Award (Harry being the first recipient)
In 2018, two years after retiring for the second time as Chair of the Corporate, and Regional and Divisional Boards of SSM, Sr. Mary Jean was inducted into to the Healthcare Hall of Fame sponsored by Modern Healthcare Magazine. That same year, she received the Lifetime Achievement Award from the Catholic Hospital Association of the U.S.
Sr. Mary Jean has received Honorary Doctorates in Humane Letters from Webster University in 1994, the University of Missouri-St. Louis, and Lindenwood University in 2003, St. Bonaventure University (Allegany, NY) in 2012, and in Public Service from St. Louis University in 2016.
She received a Masters Degree in Hospital and Health Administration from Xavier University in Cincinnati, Ohio. She is proud to be a nurse and a Franciscan Sister of Mary for 60 years.
Christian Levin
Chief Executive Officer of TRATON SE and Chief Executive Officer Scania
Title: The Scania Way from a Leadership Perspective – yesterday, today, and tomorrow.
Abstract
How Scania changed from a traditional company in 1980s where management was based on command-and-control system with strong hierarchies to a customer focused, quality based and people-oriented company from mid 1990s to survive in a changing socio-economic environment. In the process Scania developed the Scania Way as a vehicle for making such a transition and become one amongst the world leaders in terms of performance. Scania is a classical story of journey from Bankruptcy to the top of the ladder through quality and customer focus led by the top management.
Now that the social and technological changes are happening ever so rapidly, particularly in the information systems and communication technology, how Scania is attempting to make a transition towards developing and offering sustainable transport system to meet the future needs of the customer and the society and creating value for the company.
In this journey Christian highlights the role played by the Leadership team and the pit falls.
Biography
Christian Levin is the Chief Executive Officer of TRATON SE and Chief Executive Officer of Scania. Traton with annual revenue of US$ 30 billion is a world-leading provider of transport solutions with a purpose to drive the shift towards a sustainable transport system. Scania is considered a leader in quality focused organization in Europe that has influenced many other companies to adopt similar approaches.
Christian Levin was born in 1967. He holds a Bachelor of Science in Business & Administration and a Master of Science in Mechanical Engineering. In 1994, Christian Levin started his career as a management trainee with Scania CV AB. He held a number of management positions at Scania, including Director of Product Marketing as well as Managing Director of Italscania. In 2010, Christian Levin was named Executive Vice President and Head of Commercial Operations of Scania CV AB. From 2016 to 2019, Christian Levin was Executive Vice President and Head of Sales & Marketing at Scania CV AB. He has been a member of the Executive Board of TRATON SE since 2019. Until April 2021, he was responsible for Research & Development as well as for Procurement (Chief Operating Officer). He is Chief Executive Officer of Scania CV AB since May 2021 and Chief Executive Officer of TRATON SE since October 2021.
Lars Sörqvist
CEO Sandholm Associates, Sweden
Title: Christian interview by Lars followed by speech by Christian
Biography
Lars Sörqvist has been affiliated with Sandholm Associates AB as a partner and senior consultant since 1995. Today, he leads the business in the form of the CEO. In addition, Sörqvist also works as an associate professor at the Royal Institute of Technology, where he is responsible for course activities and research in quality and business development. At KTH, in collaboration with companies in Swedish business, he has for many years run a research program with the aim of developing effective methods to identify shortcomings and drive improvements in both goods and service-producing operations. In addition, there has been a strong focus on innovation and product development in recent years within this business at KTH. Lars Sörqvist is also Vice President of the International Academy for Quality (IAQ), which is the UN-affiliated organization that since the 1960s has been tasked with coordinating quality work globally.
Sörqvist has a background as both m.Sc. and M.Sc. in Engineering through studies at Stockholm University and KTH and since 1998 is also a Doctor of Technology in Quality. In 2008 he became associate professor at KTH. Sörqvist is also a qualified accountant for ISO 9000, Master Black Belt according to Six Sigma and has been the examiner for the Swedish Quality Award. He has extensive experience of Lean through his previous involvement in KTH’s production technology education
Arun Maira
Former Member, Planning Commission, Thought Leader
Biography
Mr. Arun Maira, Former Member, Planning Commission, Thought Leader. He was part of Tata Administrative Services for 25 years and held various positions in Tata Group till 1989. He was the first non-bumiputera CEO in Malaysia when he worked for Tatab Industries from 1977-79. Maira was board member of Tata Motors from 1981 to 1989 and played an instrumental role in Tata Motors’s entry into the LCV segment. He then worked at Arthur D. Little for 10 years where he was Leader of Global Organisation Practice and Managing Director of Innovation Associates, a subsidiary of Arthur D. Little. Maira served as the chairman of Boston Consulting Group in India from 2000 to April 2008. He was then appointed as a member of the Planning Commission of India in 2009. His focus here was on the development of strategies related to industrialisation and urbanisation.
Between 2000 and 2009, Arun Maira was on the board of several companies
Presently, he is Chairman of Helpage International and an Advisor to several civil society networks.
C K Venkataraman
Managing Director, Titan Company
Biography
K. Venkataraman, Managing Director, Titan Company is a post graduate diploma holder in Management from IIM-Ahmedabad. He joined Titan Company Limited in 1990 and worked in the Advertising and Marketing functions before becoming the Head of Sales & Marketing for the Titan brand in 2003. Thereafter he took charge of the Jewellery Division in 2005 and last held the position of Chief Executive Officer, Jewellery till September 30, 2019. Subsequently, he assumed office as Managing Director of the Company from October 1, 2019. The jewelry division of Titan Company Ltd. grew phenomenally under Mr.C.K. Venkataraman’s able stewardship from 738 Cr during FY06 to 17065 cr during FY19;
Pioneered the large-format store model that significantly improved retail unit-economics as well as the customer shopping experience. The new Retail formats incorporated elements symbolic of India’s rich and varied cultural heritage and were adapted to each region.
He encouraged innovations through measures like setting up Centre for Innovation and Technology Excellence (CITE) with qualified Ph.D and M. Tech graduates to work on various development projects,
Avneesh Gupta
Vice President TQM and Engineering & Projects at Tata Steel Ltd
Biography
Mr. Avneesh Gupta is Vice President TQM and Engineering % Projects at Tata Steel Ltd and responsible for the design, engineering, planning and execution of capital projects across the company and facilitate the Total Quality Management (TQM) efforts of Tata Steel.
He is certified ASPIRE Master Black Belt, Tata Steel 2007, TOC Application Expert Goldratt Schools
- As Chief-TQM, Avneesh spearheaded Tata Steel’s efforts in winning the Deming Application Prize in 2008. Tata Steel became the first steel company outside of Japan to receive this prize.
An Electrical Engineer from IIT-BHU, Varanasi and post-graduate in Business Management from XLRI Jamshedpur.
He is the Board Director, TRF Ltd, a subsidiary of Tata Steel | August 2021 – Present, Board Director – Industrial Energy Ltd. (IEL), a joint venture between Tata Power and Tata Steel | July 2016 – Present
Dr. Subhash Narayanan Ph.D
Founder & CEO of Sascan Meditech Pvt Ltd
Title:Addressing developmental challenges and meeting quality standards in the productization of OralScan
Biography
Dr. Subhash Narayanan is the founder and CEO of Sascan Meditech Pvt Ltd, a startup, incubated at TIMed, SCTIMST, Thiruvananthapuram. He was a former Scientist & Head of the Atmospheric Sciences Division at the National Centre for Earth Science Studies (NCESS) Thiruvananthapuram (1980-2013). Before starting Sascan, he was a Consultant at the Forus Health Pvt Ltd in Bangalore. He is a recipient of the Novartis Oration Award 2010 instituted by the Indian Council of Medical Research (ICMR), Govt of India, for his contributions to cancer research. He was a recipient of the Senior DAAD Fellowship in 2018 , Marie Curie Fellowship of the EU in 1992, Regular Associateship of the International Centre for Theoretical Physics, Italy (1992-98).
He had completed his Masters in Physics from the Kerala University in 1975 and Ph.D. in Lasers from the Cochin University of Science & Technology in 1982. Over the last 35 years, he has been working on the application of spectroscopy and imaging techniques on vegetation stress, remote sensing of corals and plants, biomedical instrumentation, and in developing innovative technologies based on biophotonics for early detection of oral and cervical cancers, tooth caries detection, inflammation mapping and antimicrobial photodynamic therapy, leading to more than 60 technical papers, 3 books, and 3 patents. He guided 8 Ph.D. students and more than 20 Masters students. He is lifetime member of the Indian Laser Association, Indian Remote Sensing Society, Optical Society of India and Senior Fellow of the Head & Neck Optical Diagnostic Society (HNODS), UK
Shankar Venkateswaran
Founding team member of ECube Investment Advisors
Title:Tomorrow’s company - Sustainability at the centre of Business
Abstract
It is increasing becoming apparent that companies that ignore the impacts that their products and operations have on society and the environment do so at their peril. Embracing sustainability and embedding it into the core of their operations is no longer a “nice-to-do”, it is central to future-proofing their businesses.
Biography
Shankar’s career has been almost equally divided between business consulting, corporate sustainability and social development. His last full-time position was as the head of sustainability of the Tata group. He is currently a part of the founding team of ECube Investment Advisors that focuses on ESG investment, stewardship and climate lending. He also advises several companies and NGOs on sustainability and development and is a visiting faculty to various institutions on these topics.
He serves on the board of several NGOs and corporate foundations and is currently the Chairperson of Oxfam India and CSR Trust for SDGs in India. He also serves as Grantham Ambassador at the Grantham Centre for Sustainable Futures, University of Sheffield, UK
Shankar has advised the Ministry of Corporate Affairs (MCA) on matters such as CSR and Responsible Business Conduct. He was very closely involved in the drafting of the National Guidelines for Responsible Business Conduct, released by the MCA in March 2019, and its companion Business Responsibility and Sustainability Report which was mandated for the top 1000 listed companies in India by SEBI in May 2021. He has also participated in the MCA’s initiatives on developing a National Action Plan on Business & Human Rights.
He holds an engineering degree from IIT Madras and is an MBA from IIM Calcutta. He is a Distinguished Alumnus of IIM Kolkata.
Coffee Chat
Dr. Bhimaraya Metri
Director at IIM Nagpur
Biography
Bhimaraya Metri is, currently, Director at IIM Nagpur Prior to this, he served as the Director at IIM Tiruchirappalli. He also held Dean positions at L&T Institute of Project Management, IMI, MDI and In-charge PhD prorgammes at BITS Pilani. He has taught at the undergraduate, MBA, Executive MBA and Ph.D. level programmes. He has published several research articles and is serving on the editorial boards of journals, and leadership roles in professional associations.
Dr. Metri is highly engaged at executive education, conducting programmes for Board of Directors/ Vice Chancellors/Directors of HEIs and taught courses for senior executives of private, public sector companies and government officials of many countries.
Dr. Metri is active in several national and international committees, professional associations and has volunteered his time to community service organizations. With over 15 years of leadership and management excellence on numerous high-profile B Schools, he is recipient of several awards. He is only serving IIM Director to receive country’s prestigious AIMA Kewal Nohria Award for academic excellence in management education. Dr. Metri received his PhD from IIT Powai, Mumbai.
Mr. N. Ramanathan
Senior Counsellor and advisor of TQM
Biography
Mr. N. Ramanathan is a senior counsellor and advisor of TQM. He is a Mechanical Engineer with Masters from IIM, Ahmedabad(1969) with 50 years of experience in industry, and in teaching and counselling. Mr. Ram has received awards internationally for his work, as well as receiving the Dronacharya Award in 2018 by ISQ for his contributions to teaching and counselling on quality. Mr. Ram has been associated with twelve successful Deming Prize challenges, and has taught and advised Ashok Leyland, Ceat, SRF, Indus Towers, JSW, Mahindra group of companies, Tata Quality management Services, Tata Steel, and other organizations.
Case study presentations
Case study 1
Rebooting Quality: Reimagine Processes with Digital Touch
Jitendra Agrawal, Co-Founder, Relevanta Solutions
Case study 2
Application of Advanced TQM Tools for Sustainable Quality
Thomas Mathew, Head, Apollo Tyres Ltd, Chennai
Case study 3
Rebooting transformation in pharmaceuticals
Kulbhushan Gupta, Global Head & VP, Operations Strategy & Excellence,
Krishna Venkatesh, Sr. VP & Head, Sterile & Oncological, Dr. Reddy’s Laboratories
Case study 4
Journey towards Customer Delight through TQM
Manohar Sethpalani, Vice President-QBM CEAT Ltd
Case study 5
Utilising technology and data to address unspoken needs of urban Indian Society
Ankit Rawat, Park +
Case study 6
Intelli – Dojo setup
Janak R Sethi, Caparo Maruti Ltd